What to Expect When You Sign Up
We know starting with any new automation platform can feel overwhelming. That's why we've designed a simple, guided process to get you up and running quickly without the usual confusion or technical headaches.
Your First Week with Sydon
Day 1: Quick Setup (15-20 minutes)
Account Connection
Securely connect your Amazon Seller Central account
Our system automatically imports your products and sales data
We analyze your current performance to suggest optimal settings
Instant Results Your automation starts working immediately with safe, proven settings that protect your business while optimizing performance.
Days 2-3: Guided Optimization
Setup Review Email You'll receive a personalized email with:
Summary of your automated settings
Key Keywords, competitors, metrics we're tracking for you
Recommended next steps based on your products
Optional Setup Call Schedule a 15-minute call with our support team if you want to:
Review your automation settings
Ask questions about specific features
Get recommendations for your business
Days 4-7: Performance Monitoring
Daily Check-ins Our system monitors your automation performance and sends alerts if:
Unusual price changes are detected
Inventory levels need attention
PPC performance changes significantly
Weekly Summary At the end of week 1, you'll get a report showing:
What automation accomplished for your business
Money saved or earned through optimization
Suggestions for next steps
Ongoing Support (No Extra Cost)
What's Included
Help Center: Comprehensive guides and tutorials
Email Support: Response within 24 hours on business days
Live Chat: Available during business hours
Video Tutorials: Step-by-step guides for all features
Community Forum: Connect with other Sydon users
When You Need Extra Help
Setup questions: Email or chat for quick assistance
Feature training: Short video calls to walk through specific features
Troubleshooting: Fast resolution of any technical issues
Strategy guidance: Basic recommendations for optimization
What We Don't Offer
Extended 1-on-1 consulting sessions
Custom business strategy development
Daily account management
Complex integrations requiring development work
Getting the Most from Your Onboarding
Before You Start
Have your Amazon Seller Central login ready
Know your target profit margins
Understand which products are your priorities
Have 15-20 minutes for initial setup
Best Practices
Review your keywords, competitors, weekly reports to understand what's working
Use our help resources before contacting support
Join our community forum to learn from other sellers
Common Questions
"What if I mess something up?" All automation has safety limits built in. You can pause or adjust settings anytime, and we monitor for unusual activity.
"How quickly will I see results?" Most users see optimization benefits within 24-48 hours. Significant improvements typically appear within 2 weeks.
"What if I need help?" Use our help center first for quick answers. For specific questions, email or chat with our support team.
"Can I change my settings later?"
Absolutely. You have full control and can adjust automation rules anytime.
Success Timeline
Week 1: Setup and Learning
Complete initial setup
Automation begins working
Get familiar with dashboard
Week 2-4: Optimization
Review performance data
Adjust settings based on results
Add more products or features
Month 2+: Advanced Features
Explore additional automation options
Fine-tune based on experience
Scale up successful strategies
Need Help?
Quick Support Options
Help Center: sydon.com/help
Live Chat: Available in your dashboard
Email: [email protected]
Community Forum: Connect with other users
Response Times
Chat: Immediate during business hours
Email: Within 24 hours
Help Center: Available 24/7
Business Hours: Monday-Friday, 9 AM - 6 PM EST